Jinji and Shinji Yue’s decision to start Caregiver USA Corporation was rooted in personal experience with caregiving. Both men helped to care for their father when he was dying of cancer, and Jinji also helped care for his then future wife’s mother in her final days battling lung cancer.
“I was 16 when my father was diagnosed with liver cancer,” Jinji said. “Shinji was 20 and in the army, and he would get some nights off to come visit and help, but I was there every day.”
The family lived in Singapore, and there, at that time, most cancer care was delivered in a hospital inpatient setting.
“It was still very important for us to be there with him as much as possible,” Jinji said. “His chemotherapy treatments were very harsh, and he suffered a great deal from side effects, including extreme fatigue and frequent vomiting. We did our best to keep him as comfortable as possible.”
As they watched their father struggle and suffer, Jinji and Shinji suffered too.
“Caregiving is emotional,” Jinji said. “It’s very tiring, and our anxiety level was very high. During my dad’s first round of cancer treatment, I was in denial. The year before, my grandfather had passed, but he had been old, so while the loss was sad, it was expected at that point. But my dad should have had many more years of life left ahead of him. He had always been the pillar of my life. I thought he would recover.”
While initially hoping the cancer treatments would be successful, Jinji and Shinji and their mother saw growing evidence to the contrary.
“We saw his slow decline,” Jinji said. “Then, in his final two months, he was very frail and was in and out of consciousness. He died about eight months after his diagnosis. I was 17. It took me years after he was gone to accept the reality of losing him.”
About five years after losing his father, Jinji was a student at Ohio State University, working towards his bachelor of science in mechanical engineering.
“I received a call from my girlfriend, Siewling,” Jinji said. “She still lived in Singapore at the time. She called and told me her mom had just been diagnosed with stage 4 lung cancer and had less than one year to live. I decided to take time off from school to go home and help care for her.”
Jinji was able to apply what he had learned through his personal experience with caregiving to help Siewling and her family.
“I saw the condition Siewling’s mother was in,” Jinji said, “And I Siewling and her brothers were in the same shoes I had been in. I suspected she had less than a year to live, maybe six months. She was in the hospital a lot, and I spent a lot of time there with her and her family. I tried to give advice and help out however I could.”
Fast forward to the present, and Jinji and Shinji are applying what they learned through their personal experiences with caregiving to help others.
“Having had the opportunity to care for two people who were dying let me appreciate tremendously what caregiving is all about,” Jinji said. “When we started Caregiver USA, we did so because there are a lot of people who need help with caregiving. In our experience, we just had family members rotating constantly, with no extra help, and we really could have used more assistance. Sometimes you just need a break. We wanted to offer more choices to find help. And we wanted to help ensure access to high quality help.
“We created a web-based platform, bookacare.com that allows those seeking healthcare services for themselves or loved ones to find, evaluate, hire and review qualified, experienced and accredited health-care professionals. Our services can be accessed conveniently online from a computer or mobile applications and through social media. Information is readily accessible via iPhones and tablets. We even provide the opportunity for caregivers and care seekers to review one another. Care seekers can enjoy peace of mind in hiring a caregiver who has received positive reviews, is insured and has passed an extensive background check. The caregivers who get the best reviews will be hired the most often, so they benefit too. “ Care seekers also can get to know their caregivers better before hiring them and welcoming them into their homes.
One way to improve the quality of caregivers available is to ensure they receive fair financial compensation.
“You get what you pay for,” Jinji said. “Many home care agencies have a very high turnover because nurses and nurses’ aides can barely earn a living wage. They receive inadequate pay and no benefits, and most of them operate completely independently, never interacting with their professional peers..
“Through our business model, we are able to help our caregivers receive fair compensation and feel valued. We empower them to perform at their best. As independent contractors, they are their own bosses. We also provide a lot of training to both our contracted caregivers and our full-time employees, and we can provide an office environment that encourages team interaction. This supports the goal of all of our caregivers knowing and living our core mission.”
Through bookacare.com and our brick and mortar agencies, Caregiver USA aims not only to lighten the caregiving load for families, but to provide a rewarding professional experience for its caregivers.
“The caregiving experience I had made me realize the importance of caregiving, its challenges and also its emotional rewards,” Jinji said. “Our mission is very simple. We want to create value and happiness in caring for others. You want to be happy when providing care. The drive to do so has to come from within. But then to avoid burning out in doing so, you need to be supported and rewarded.”